Field Support Specialist

Field Support Specialist Field Support US Exempt Regular Full time Stateside Exempt 1.2 Field Support Specialist IT Operations Exempt Regular 1.2 Location: Adelphi, MD The Field Support Specialist is responsible for maintaining user uptime and improving their computing experiences through proactive remote monitoring, maintenance, and problem identification and resolution. He or she will work alongside the team lead to coordinate support and upgrades to ensure each location has the appropriate t…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.