Financial Management Team Lead (Supporting NOAA)

ASRC Federal Advanced Research (AFAR), a subsidiary of ASRC Federal Holding Company, is currently recruiting for a remote Financial Management Team Lead to support a potential contract with a federal government client located in Silver Spring, MD. This is a remote position supporting business hours aligned to the Eastern Time Zone. Key Role: The selected candidate will oversee a small team providing budget and financial management support for the National Oceanic and Atmospheric Administration …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.