First Contact Customer Support

Job Description IntelliSource is seeking a detail-oriented individuals to join our onsite First Contact Customer Support Team! Our team works together to manage inbound email messages and calls at our customer's business center, located in Colorado Springs. We collaborate with counterparts across the business to ensure accuracy and timeliness of message routing. This team member will gather customer information and route requests to the correct teams. The work is fast paced and requires a stron…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.