First Line IT Support

Salary: £28,000 - 28,000 per year Requirements: Previous experience in a First Line Service Desk, Helpdesk or MSP environment Good knowledge of Microsoft 365 administration and troubleshooting Experience using IT ticketing or service management systems Strong communication, customer service and problem-solving skills Ability to prioritise workload, follow processes and work to SLAs ITIL knowledge or certification is desirable Experience working within ISO or other structured service management …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.