Global Head of Customer Support - Remote, AI-Driven Scale

Are you ready to redefine the future of digital connectivity? At TeamViewer, we are on a mission to bridge the gap between people and technology, and we are looking for a visionary Global Head of Customer Support to lead our charge. In this high-impact, fully remote leadership role, you will orchestrate the strategy for our diverse, multi-product SaaS portfolio, ensuring that millions of users worldwide receive nothing less than excellence. If you are a strategic thinker with 10-15 years of experience who thrives on solving complex challenges and elevating customer satisfaction, we want you to help us build a world-class support organization that sets the global industry standard.

This is not your traditional support role; it is an invitation to revolutionize the customer experience through the power of innovation. You will be at the forefront of our digital transformation, leveraging cutting-edge AI and advanced automation to streamline operations and create seamless, efficient support journeys. As a key member of our global leadership team, you will have the autonomy to standardize our processes while fostering a culture of continuous improvement. We offer a competitive compensation package and the flexibility of a remote-first environment, empowering you to make a tangible impact on a global scale while growing your career with one of the most recognized names in software.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.