Guest Services Assistant - Zero Hours - Sutton Coldfield

Step onto the world-renowned stage of The Belfry Hotel & Resort, where every day is an opportunity to deliver excellence at one of the UK’s most iconic destinations. As a Guest Services Assistant, you will be the heartbeat of our operation, providing a warm, professional welcome to guests visiting our 300 luxurious bedrooms, championship golf courses, and award-winning spa. This zero-hours role offers the perfect flexibility for those looking to launch their hospitality career in a fast-paced, prestigious environment where no two shifts are ever the same.

We are looking for a vibrant, guest-focused individual who thrives in a team-oriented culture and possesses a genuine passion for creating memorable experiences. Whether you are assisting guests with their arrival, sharing local insights about Sutton Coldfield, or ensuring our high standards of service are met across our restaurants and event spaces, you will gain invaluable industry experience. If you are a proactive communicator, eager to learn from the best in the business and ready to elevate your career at a venue that plays host to global golf legends, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.