Help Desk / Field Technician

Are you a tech enthusiast ready to launch your career where your problem-solving skills make a tangible impact? Akaasa Technologies is looking for a dynamic Help Desk / Field Technician to join our growing team and become the go-to expert for our Credit Union branches. In this role, you won’t just be staring at a monitor; you will be the face of our IT operations, blending remote support expertise with hands-on field work. If you thrive on variety, enjoy troubleshooting complex technical puzzles, and love the idea of moving between office environments to keep our infrastructure running at peak performance, this is the perfect launchpad for your professional journey.

As a key member of our Customer Service department, you will gain invaluable experience managing hardware installations, network configurations, and software troubleshooting across multiple locations. We are looking for a tech-savvy individual who is eager to learn, communicates with clarity, and takes pride in providing seamless support to our employees. At Akaasa Technologies, we value curiosity and a proactive mindset, offering you the chance to sharpen your technical toolkit while gaining real-world experience in a fast-paced, mission-critical industry. If you are ready to turn your passion for technology into a rewarding career, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.