Help Desk Field Technician

Are you a tech-savvy problem solver looking to launch your career in the fast-paced world of IT infrastructure? Cayuse Holdings, LLC is seeking a motivated Help Desk Field Technician to join our team in Edison, NJ. This is an incredible opportunity for a graduate or early-career professional to gain hands-on experience while providing critical onsite and remote support to our network of Credit Union branches. If you thrive on troubleshooting complex hardware, software, and network challenges while delivering top-tier customer service, we want you on our front lines.

As a key member of our technical support team, you will serve as the go-to expert for our employees, ensuring that our systems run smoothly and efficiently every single day. This 12-month independent contract role offers a competitive rate of $40-$50/hr and serves as the perfect springboard to build your professional portfolio in a professional financial environment. If you are ready to take ownership of technical issues, grow your skillset, and make a tangible impact on our daily operations, apply today to start your journey with Cayuse Holdings.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.