Help Desk Field Technician

Are you a tech-savvy problem solver looking to launch your career in the fast-paced world of IT infrastructure? Cayuse Holdings is seeking an energetic Help Desk Field Technician to join our team in Edison, NJ, where you will serve as the primary technical lifeline for our Credit Union branches and office locations. This is an incredible opportunity for a driven individual to gain hands-on experience, master complex troubleshooting, and sharpen their client-facing skills while working in a collaborative, professional environment that values innovation and proactive service.

In this 12-month contract role, you will be the boots-on-the-ground expert responsible for resolving diverse hardware, software, and network challenges. Whether you are performing onsite equipment repairs or providing remote technical guidance, you will play a critical role in ensuring our operations run seamlessly. We are looking for someone who is eager to learn, quick to adapt, and ready to take ownership of their professional growth. If you are ready to kickstart your career with a company that fosters technical excellence and rewards initiative, we invite you to apply and help us keep our systems running at peak performance.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.