Help Desk / Field Technician

Are you a tech-savvy problem solver looking to launch your career at the intersection of finance and innovation? Empresent Global, LLC is seeking an energetic Help Desk / Field Technician to serve as the backbone of our technical operations. In this role, you won’t just be sitting behind a screen; you will be our go-to expert providing vital onsite and remote support for our Credit Union branches. This is the perfect opportunity for a recent graduate or early-career professional to gain hands-on experience, troubleshoot complex hardware and software challenges, and make a tangible impact on our daily operations.

As a key member of our Customer Service team, you will be the face of IT for our employees, ensuring that our infrastructure remains seamless and secure. You will take ownership of Level 1 and Level 2 support requests, diagnose network connectivity issues, and manage exciting onsite installations that take you out of the office and into the field. If you thrive in a fast-paced environment, possess a passion for helping others navigate technical hurdles, and are eager to grow your skillset within a dynamic global organization, Empresent Global, LLC is the place where your career will truly take flight.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.