Help Desk / Field Technician

Are you a tech-savvy problem solver looking to launch your career with a forward-thinking team? VHL Technologies is on the hunt for a dynamic Help Desk / Field Technician to serve as the heartbeat of our technical operations. In this role, you won’t be tethered to a desk all day; you will be the go-to expert providing vital onsite and remote support to our Credit Union branches across New Jersey. This is a high-impact position perfect for a recent graduate or early-career professional who thrives on variety, loves hands-on troubleshooting, and wants to gain deep, practical experience in network infrastructure and hardware maintenance.

At VHL Technologies, we believe that great IT support is all about connection, and you will be the bridge between complex technology and our valued branch employees. You will tackle everything from software glitches and network configurations to onsite hardware installations, ensuring our systems run seamlessly so our clients can focus on what they do best. If you are passionate about technology, eager to travel to new locations, and ready to turn technical challenges into success stories, we want to hear from you. Join us for this long-term opportunity and start building a robust foundation for your future in the fast-paced world of IT.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.