Help Desk Specialist - 177587 with Security Clearance

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO . The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference. …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.