Help Desk Support Specialist III

Are you a tech-savvy problem solver looking to launch your career within the heart of the South Carolina Judicial Branch? We are seeking a motivated Help Desk Support Specialist III to join our team, where you will serve as the primary technical advocate for our legal professionals. This is an exceptional opportunity for a motivated graduate or early-career professional to gain hands-on experience in a high-impact environment, ensuring that the critical technology powering our justice system runs smoothly every single day.

In this role, you will be more than just a support contact; you will be the bridge between complex technology and our valued staff. You will spend your days diagnosing, troubleshooting, and resolving technical challenges spanning from workstations and peripherals to specialized software applications. If you thrive on variety, possess a keen eye for detail, and are passionate about delivering top-tier customer service, we invite you to grow your career with us. Bring your technical curiosity and commitment to excellence to the State of South Carolina, and help us maintain the seamless digital infrastructure that keeps our branch moving forward.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.