Help Desk Support with Security Clearance

Are you a tech-savvy professional looking to kickstart your career in a high-stakes environment? Insight Global is looking for a motivated Service Desk Specialist to join our team in Fairfax, VA, for a unique opportunity that blends customer service with mission-critical security. This role is perfect for a recent graduate or early-career professional eager to gain hands-on experience while supporting secure IT operations in a fast-paced, professional setting. As a key member of our support team, you will be the first line of defense, ensuring that our client’s technology remains robust, secure, and fully operational.

In this dynamic three-month contract position, you will go beyond basic troubleshooting to master the lifecycle of IT infrastructure. You will be responsible for configuring and remotely supporting a wide array of hardware, including laptops, mobile devices, and peripherals, while ensuring every piece of equipment meets stringent security standards. From managing software updates to fine-tuning system configurations for secure operation, you will play a vital role in protecting organizational data. If you are ready to build your technical resume and potentially transition into a long-term career with us, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.