Help Desk Technician

Are you ready to launch your career at the intersection of cybersecurity, intelligence, and cloud innovation? At Authentic8, we empower digital analysts to navigate the web securely and anonymously, providing the critical infrastructure needed to investigate threats at the source. As a Help Desk Technician, you won’t just be answering tickets; you will be the frontline hero ensuring our mission-critical Silo platform runs seamlessly for the professionals safeguarding our digital world. If you are a curious problem-solver with a passion for tech support and a desire to make a tangible impact in the cybersecurity space, this is your chance to grow alongside industry experts.

In this role, you will serve as the primary point of contact for our users, diagnosing technical challenges and delivering high-quality solutions in a fast-paced, cloud-native environment. We are looking for a graduate or early-career professional who thrives on troubleshooting complex issues, communicating clearly, and mastering new technologies on the fly. You will gain hands-on experience in a multi-tenant platform environment, working with a team that values agility, curiosity, and proactive problem-solving. Join us at Authentic8, where your contributions directly enable global intelligence gathering and help our clients engage the digital landscape with confidence and total security.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.