Help Desk Technician

Are you a tech-savvy problem solver looking to launch your career with a company that values innovation as much as you do? At cb20, we are the Capital Region’s premier provider of IT and Managed Services, and we are looking for a driven Help Desk Technician to join our world-class engineering team. This is an incredible opportunity for a graduate or early-career professional to gain hands-on experience working with industry-leading hardware and software partners while delivering the high-touch, category-leading support that our clients rely on every single day.

In this role, you will be the heartbeat of our customer service operations, acting as the first point of contact for resolving technical challenges and ensuring our partners receive seamless, end-to-end service. We aren't just looking for someone to troubleshoot tickets; we are looking for a culture-builder who embodies our core values of integrity, community contribution, and continuous self-development. If you are passionate about technology, thrive in a collaborative environment, and want to grow your career alongside a team that prioritizes excellence and constant learning, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.