Help Desk Technician - Swing Shift - TS/SCI W/ POLY

Type of Requisition: Pipeline Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: IT Help Desk, Remote Support, Troubleshooting Certifications: None Experience: 3 years of related experience ship Required: Yes Job Description: Help Desk Technician - Swing Shift - 1400 to 2200 Transform technology into opportunity as a Help Des…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.