Help Desk Technician - Swing Shift - TS/SCI W/ POLY

Are you looking to launch your career in cybersecurity and technical support with one of the most respected names in the industry? General Dynamics Information Technology is seeking a dedicated Help Desk Technician to join our mission-critical team on the swing shift (1400-2200). In this role, you will serve as the first line of defense, providing essential remote support and troubleshooting to ensure our users have the seamless, secure connectivity they need to protect our nation. If you are a problem-solver who thrives in a fast-paced environment and wants to gain hands-on experience in high-stakes environments, this is your opportunity to turn technology into real-world impact.

We are looking for motivated individuals with at least three years of experience who possess a CompTIA Security+ CE certification and the ability to obtain a Top Secret/SCI clearance with a polygraph. As part of our elite team, you will sharpen your technical skills daily while operating at the cutting edge of IT support services. Because this position requires a high level of security clearance, US citizenship is mandatory. Join us at GDIT, where we value your growth as much as your contribution, and help us deliver the innovative solutions that keep our government partners moving forward. Apply today to secure your future and contribute to a mission that truly matters.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.