Helpdesk Support

Are you a tech-savvy problem solver looking to launch your career in a dynamic, fast-paced environment? TechClub Inc. is seeking an energetic Helpdesk Support professional to join our Memphis team, where you will serve as the heartbeat of our technical operations. This is the perfect opportunity for a graduate or early-career professional to gain hands-on experience by collaborating with our IT infrastructure and application teams. You won't just be answering tickets; you will be the frontline hero ensuring our logistics center and global partners stay connected, efficient, and operational every single day.

In this role, you will be the primary point of contact for resolving a diverse range of technical challenges, from network connectivity hurdles to complex PC application troubleshooting. You will work side-by-side with our seasoned IT experts, gaining invaluable exposure to the systems that power our business while sharpening your communication and analytical skills. If you thrive on variety, love finding quick solutions to complex puzzles, and want to make a tangible impact on our customers' success, TechClub Inc. is the place where your career will truly take flight.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.