In Service Support Manager

Location: Portsmouth, 24 Store, PO1 3LT Salary: Up to £60,000 per annum, dependant on experience plus excellent benefits Schedule: Full time, permanent Ready to impact a better future? As an In‑Service Support Manager in our Maritime Services team, you’ll coordinate the full scope of in‑service support activities that keep Army-operated vessels mission‑ready. You’ll make a tangible difference by ensuring maintenance, repairs, upgrades, and support tasks are delivered efficiently and in line wit…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.