Information Technology (IT) Help Desk Specialist

Are you a tech-savvy problem solver ready to launch your career at the intersection of innovation and infrastructure? Harper Engineering Company is looking for an enthusiastic IT Help Desk Specialist to join our team and serve as the heartbeat of our technical operations. In this role, you won’t just be answering tickets; you will be the go-to expert empowering our team, ensuring that our cutting-edge engineering projects run seamlessly. If you are passionate about troubleshooting hardware, mastering network configurations, and providing top-tier support in a fast-paced environment, this is your opportunity to make a tangible impact on our company’s daily success.

We believe in nurturing talent, which is why this position is perfect for a graduate or early-career professional eager to gain hands-on experience across a diverse technical landscape. You will take ownership of the full support lifecycle—receiving, documenting, and resolving requests through our JIRA ticketing system while learning the ins and outs of enterprise-grade systems, security protocols, and user management. At Harper Engineering, you will be surrounded by a collaborative culture that values curiosity and growth, giving you the perfect platform to sharpen your skills, build your professional network, and evolve into a key player in our IT department.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.