Information Technology Support Specialist

Job Description Job Description Job Title : I.T. Support Specialist Department: Information Technology Reports To: EVP-CIO FLSA Status: Salaried, Exempt Location: Little Rock, AR SUMMARY: We are seeking a detail-oriented, thorough, and organized IT Support Specialist to join our growing team. This position is a pivotal role in providing support for all areas of IT. Accessing systems remotely to update and troubleshoot as needed plus providing remote support for IT issues within our organization…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.