Information Technology Support Specialist (Active TS/SCI /wPoly)

Req ID: RQ228620 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Computer Hardware,Information Technology (IT) Support,Remote Access,Remote Support,Technical Support Experience: 1 years of related experience US Citizenship Required: Yes Job Description: HELP DESK TECHNICIAN IV Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Te…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.