IT Support Specialist

JPC Partners is looking for 2 nd (2pm – 10pm) and 3 rd (10pm – 6am) shift onsite Level I IT Support Specialists that will provide technical assistance and support to users experiencing hardware, software, or network issues. This hands-on role is critical for ensuring the smooth operation of an organization’s IT systems and empowering employees to use technology efficiently. Key Responsibilities Respond to user inquiries and support requests regarding computer systems, software, and hardware. Di…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.