Infrastructure Agent - Information Technology - Service Desk

Are you a tech enthusiast looking to launch your career at the heart of municipal innovation? The City of Abilene is seeking a motivated Infrastructure Agent to join our dynamic IT Service Desk team. This is an incredible opportunity for a recent graduate or early-career professional to gain hands-on experience in a robust enterprise environment. You will work side-by-side with senior engineers to maintain the backbone of our city’s digital operations, gaining invaluable exposure to Windows server administration, advanced storage systems, and cutting-edge virtualized environments that keep our community connected.

In this role, you will be more than just a support technician; you will be a vital link in ensuring the reliability and performance of the systems that serve our citizens. We are looking for a proactive problem-solver who is eager to dive into application monitoring and troubleshoot complex infrastructure challenges. If you are passionate about technology, thrive in a collaborative team atmosphere, and are ready to take the first step toward a rewarding career in IT systems management, we invite you to help us power the City of Abilene’s future.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.