IT Application Support Specialist (Remote)

Title : IT Application Support Specialist Location : Remote | Schedule: Monday-Friday, 8am-5pm (MST) Job Type : W-2 Contract (12 months) Compensation : $24 to $27 per hour with benefits available Industry: Renewable Energy About the Role Our firm is partnering with an innovative leader in the renewable energy industry to hire an IT Applications Support Specialist . This organization helps power homes with clean energy solutions and relies on a robust technology ecosystem to support its rapidly…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.