IT Client Support Specialist 3 (PCN 07-1732)

Are you a tech-savvy problem solver looking to launch your career with the State of Alaska? We are seeking a motivated IT Client Support Specialist 3 (PCN 07-1732) to join the Department of Labor and Workforce Development in Anchorage. This is a fantastic opportunity for a motivated professional or recent graduate to step into a high-impact role within the General Government Unit. You will serve as the first line of technical expertise, helping our team maintain the critical infrastructure that supports Alaskans across the state, all while building a robust foundation for a long-term career in public service technology.

In this role, you will be more than just a help-desk technician; you will be a vital contributor to the operational success of our Division of Administrative Services. We are looking for someone who thrives on troubleshooting complex issues, communicating clearly with diverse users, and mastering new systems in a fast-paced environment. Because this recruitment is exempt from the current hiring freeze, we are eager to find the right candidate who is ready to hit the ground running. If you are passionate about technology and want to make a tangible difference in your community, we invite you to apply—no cover letter required—and help us keep Alaska moving forward.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.