IT Desktop Field Services Technician

Are you a tech enthusiast looking to launch your career at the forefront of medical innovation? The University of California, San Francisco is seeking a motivated IT Desktop Field Services Technician to join our dynamic team. In this role, you won’t just be fixing computers; you will be the essential bridge between cutting-edge technology and the world-class researchers, clinicians, and educators who are changing the future of healthcare. If you are a natural problem-solver who thrives on helping others and wants to gain hands-on experience in a complex, high-impact enterprise environment, this is your launchpad.

As a key member of our field services team, you will dive into the heart of our campus, providing expert consultation and technical support for a wide array of hardware, software, and network systems. You will have the opportunity to analyze, configure, and install the tools that keep our departments running smoothly, all while honing your troubleshooting skills in a supportive, collaborative setting. We are looking for a tech-savvy individual who combines technical aptitude with a passion for exceptional customer service. Join us at UCSF and turn your technical curiosity into a meaningful career that supports the life-saving work happening every single day.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.