IT Desktop Support Tech - Manvel

Are you a tech-savvy problem solver looking to launch your career in the fast-paced world of IT infrastructure? GDH is seeking a dynamic IT Desktop Support Tech to join our team in Manvel, where you will serve as the go-to expert for all things technical. This isn’t just a desk job; it is a hands-on opportunity to be the primary face of our IT operations. You will play a pivotal role in maintaining our high standards of excellence by providing top-tier onsite and remote support, ensuring that our infrastructure remains robust and our team stays connected and productive.

As part of our Customer Service-focused IT team, you will dive into a variety of exciting challenges, from troubleshooting complex hardware and software issues to coordinating critical operational projects across multiple departments. We are looking for an ambitious individual who thrives on variety and possesses a genuine passion for helping others navigate the digital landscape. Whether you are resolving a quick technical glitch or supporting large-scale infrastructure upgrades, your work will directly impact our daily success. If you are ready to grow your technical toolkit and provide world-class support in a collaborative environment, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.