IT End User Support Specialist

Are you a tech-savvy problem solver looking to launch your career within a mission-driven organization? The Department of Behavioral Health and Developmental Services (DBHDS) is seeking an enthusiastic IT End-User Support Specialist to join our dynamic team at DHRM. In this role, you will serve as the heartbeat of our technical operations, acting as the primary point of contact for colleagues navigating their digital environments. If you thrive on troubleshooting technical hurdles and enjoy turning complex IT challenges into seamless user experiences, this is the perfect opportunity to make a tangible impact while building a robust foundation in public sector information technology.

As an IT End-User Support Specialist, you will be more than just a help-desk technician; you will be an essential partner in our mission to provide high-quality behavioral health and developmental services. You will engage with a diverse range of hardware and software platforms, gaining hands-on experience that will accelerate your professional growth. We are looking for a proactive communicator who is passionate about customer service and eager to develop their technical expertise in a supportive, collaborative environment. If you are ready to kickstart your career with a team that values innovation, service, and professional development, we invite you to apply and help us keep our critical systems running smoothly.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.