IT Field Support Specialist

What You Will Do: As an IT Field Support Specialist at Independent Software, you will provide Tier 2 and Tier 3 technical support in mission-critical environments. You'll troubleshoot, repair, install, and maintain workstations, servers, printers, teleconferencing equipment, and network infrastructure while supporting both on-site and remote users. From conducting site surveys to deploying new hardware and training end users, you'll play a key role in keeping customer systems secure, reliable, …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.