IT Field Support Technician

At Global Medical Response, we believe that world-class patient care starts with world-class technology. As an IT Field Support Technician, you will step into a vital role where your technical expertise directly empowers our EMS and healthcare heroes to perform life-saving work. This is the perfect opportunity for an ambitious graduate or early-career professional to launch their career in a fast-paced, high-impact environment where no two days are the same. You won't just be sitting behind a desk; you will be the heartbeat of our digital operations, ensuring that workstations, mobile devices, and critical network infrastructure remain seamless across our ambulance bases and clinical offices.

In this dynamic, customer-focused position, you will be the primary point of contact for troubleshooting hardware, software, and connectivity challenges that our teams face in the field. You will gain hands-on experience managing VPNs and complex clinical applications, all while developing your professional communication and problem-solving skills in a mission-critical setting. If you are passionate about technology, eager to solve complex puzzles, and want to contribute to an organization that truly makes a difference in the community, we want to hear from you. Join us at Global Medical Response and help us keep our vital systems running so our teams can focus on what matters most—saving lives.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.