IT Help Desk Specialit Level 2

Help Desk Technician – Level 2 Purpose The Help Desk Technician – Level 2 helps BHC employees use reliable, secure technology services to support the organization’s work. Position Summary The Help Desk Technician – Level 2 provides advanced technical support to BHC employees. This role independently diagnoses and resolves complex endpoint, account, application, and connectivity issues; administers approved user and device settings; and coordinates escalations that require specialized or vendor …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.