IT Help Desk Support Specialist

IT Help Desk Support Specialist 6 Month Contract-to-Hire | Midland, Texas Schedule: Onsite Monday–Thursday; Remote Fridays We are seeking an IT Help Desk Support Specialist to provide first-line technical support for an oil and gas organization in Midland, Texas. This role responds to support emails and phone calls, troubleshoots common technology issues, and works with centralized IT teams to resolve requests requiring additional assistance. The ideal candidate is customer-focused, communicate…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.