IT Help Desk Technician

Are you a tech-savvy problem solver looking to launch your career in the fast-paced world of medical IT? Dale WorkForce Solutions is seeking a motivated, high-energy IT Help Desk Technician to join our dynamic team in Waltham, MA. In this role, you won't just be fixing computers; you will be the frontline hero for a leading provider of consulting and systems integration, ensuring that our medical industry partners have the seamless technology they need to provide critical care. If you are a graduate or an early-career professional who thrives on troubleshooting, enjoys a high-volume environment, and wants to gain hands-on experience in a professional setting, we want to meet you.

As a key member of our onsite team, you will master the art of technical support by managing a diverse queue of incoming tickets, phone inquiries, and complex troubleshooting requests. This is a unique, direct-hire opportunity that places you in the heart of our operations, allowing you to build foundational IT skills while sharpening your customer service expertise. Because we believe in the power of collaboration and hands-on learning, this position is based in our Waltham office five days a week, where you will receive the mentorship and support needed to grow your career. If you are ready to turn your passion for technology into a rewarding professional journey, apply today and become an essential part of the Dale WorkForce Solutions family.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.