IT Helpdesk Remote Support - Support Specialist I

Are you a tech-savvy problem solver looking to launch your career within a vibrant, mission-driven environment? Liberty University is seeking a dynamic IT Helpdesk Remote Support Specialist I to join our dedicated team. In this role, you will be the frontline hero for our students, faculty, and staff, ensuring that technology never stands in the way of their educational goals. If you have a passion for troubleshooting, a heart for service, and a desire to grow your technical expertise in a fast-paced support setting, we want to hear from you.

As a Remote Support Specialist, you will master the art of technical resolution by managing incoming phone and chat requests with precision and empathy. You will utilize cutting-edge diagnostic tools and remote troubleshooting software to resolve a variety of hardware and software challenges, documenting every success along the way. This is an exceptional opportunity for a recent graduate or early-career professional to gain hands-on experience, build a robust IT foundation, and make a tangible impact on the daily experience of our global campus community.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.