IT Helpdesk Support

Are you a tech enthusiast looking to launch your career at the intersection of healthcare and cutting-edge infrastructure? Dale Workforce Solutions is searching for a motivated and energetic IT Helpdesk Support professional to join our team in the heart of San Francisco. In this role, you won’t just be troubleshooting; you will be the backbone of our client’s technical environment, ensuring their critical medical systems operate with seamless precision. If you are passionate about technology and thrive in a fast-paced, collaborative office setting, this is the perfect opportunity to sharpen your skills while making a tangible impact on the medical industry.

As a key member of our onsite team, you will take ownership of the full lifecycle of workstation management, including imaging, updating, and configuring PCs to meet our rigorous infrastructure standards. This long-term contract role is designed for someone who is eager to learn, ready to tackle new challenges every day, and excited to provide world-class service to our valued clients. At Dale Workforce Solutions, we believe in empowering our people, providing you with a platform to gain hands-on experience and professional growth within a leading IT consulting firm. If you are ready to bring your energy to a team that values innovation and excellence, we want to meet you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.