IT Helpdesk Support

Are you a tech-savvy problem solver looking to launch your career in a fast-paced logistics environment? Galaxy i Technologies, Inc. is seeking a motivated IT Helpdesk Support professional to join our team in Memphis, TN. This is the perfect opportunity for an ambitious graduate or entry-level specialist to gain hands-on experience while serving as the primary point of contact for our on-site logistics center. You will work side-by-side with our expert infrastructure and applications teams to troubleshoot technical challenges and ensure our critical systems remain operational and efficient.

In this dynamic role, you will be the face of our IT department, providing essential support for PC applications, network connectivity, and specialized logistics software. You won’t just be answering tickets; you will be collaborating with our 3rd party logistics partners to resolve complex service issues and keep our global supply chain moving. If you are passionate about technology, eager to learn in a collaborative environment, and ready to make a tangible impact on daily operations, we want to hear from you. Join us at Galaxy i Technologies, Inc. and turn your technical skills into a rewarding career.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.