IT Helpdesk Support - Remote

Are you a tech-savvy problem solver looking to launch your career with a mission-driven organization? TEKsystems, in partnership with Allegis Group, is seeking a motivated IT Helpdesk Technician to support a leading child learning and education company. In this fully remote role, you will serve as the first point of contact for our internal users, acting as the backbone of our operational support. If you thrive in a collaborative environment and enjoy helping others navigate technical hurdles, this is the perfect opportunity to build your professional foundation while making a tangible impact on the future of education.

As a key member of our App Support Team, you will gain hands-on experience managing incoming support requests, performing password resets in Active Directory, and assisting users with Workday and our proprietary billing and family management software. We are looking for a clear communicator who can bridge the gap between technical solutions and user needs. Whether you are a recent graduate or an early-career professional, you will receive the support you need to excel in this role while sharpening your skills in a fast-paced, high-visibility IT environment. Join us and help bridge the gap between technology and learning from the comfort of your own home.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.