IT Infrastructure & Support Specialist (Temp) (41062)

Description We're looking for an IT Infrastructure & Support Specialist to join our team on a contract-to-hire basis, keeping our technology environment running smoothly - from cloud infrastructure to day-to-day support for employees in the office and remote. This is a great opportunity for someone who wants to demonstrate their skills with the goal of transitioning into a permanent role. This person should enjoy variety, problem-solving, and being the go-to person when something needs to just …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.