IT Remote Support Specialist (Remote)

Are you ready to launch your IT career with a global industry leader? At Freudenberg Group, we are looking for a dynamic and tech-savvy IT Remote Support Specialist to join our team and serve as the backbone of our digital operations. In this role, you will be the go-to expert for our Aurora, Illinois headquarters, while also providing vital remote support to six additional offices and production sites across the Americas. You won't just be fixing hardware; you will be the bridge between our technology and over 400 dedicated employees, ensuring our production and warehouse teams stay connected, productive, and ahead of the curve.

This is a unique opportunity to play an active role in the digital transformation of Freudenberg Home and Cleaning Solutions. We aren't just looking for someone to troubleshoot issues; we want a proactive problem-solver who is eager to engage with users, identify pain points, and suggest innovative improvements to our IT infrastructure. Whether you are managing local site systems or collaborating across regions, you will gain invaluable hands-on experience in a fast-paced, international environment. If you are passionate about technology, eager to learn, and ready to make a tangible impact on our company’s success, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.