IT Remote Support Specialist (Remote)

Job Summary: The IT Support Specialist will provide technical assistance and support to staff at our home care company, ensuring smooth operation of computer systems, networks, and software applications. This role involves troubleshooting hardware and software issues, assisting with system upgrades, and maintaining IT security protocols to support the company’s mission of delivering high-quality home care. Key Responsibilities: 1. Technical Support & Troubleshooting: - Provide first-line IT sup…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.