IT Support Supervisor

Are you a tech-savvy leader ready to make a tangible impact in the healthcare space? Revel Staffing is looking for an IT Support Supervisor to guide our remote team of specialists as they bridge the gap between complex software systems and end-user success. In this role, you won’t just be managing tickets; you will be the driving force behind system readiness, application training, and data accuracy. We are looking for a hands-on mentor who thrives in a fast-paced environment and is passionate about empowering others to navigate the ever-evolving world of healthcare IT with confidence and ease.

This is a unique opportunity for a motivated professional to step into a leadership role where your input directly influences our operational stability and compliance standards. At Revel Staffing, we value innovation and clarity, and we need a supervisor who can translate technical requirements into accessible training programs for our users. If you have a knack for troubleshooting, a heart for teaching, and the vision to lead a remote team toward excellence, we want to hear from you. Join us and help shape the future of how our clients interact with technology, ensuring every end-user has the tools and knowledge they need to succeed.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.