It Service Desk Analyst - Level 2

Are you a tech-savvy problem solver looking to launch your career within a prestigious financial services powerhouse? Profusion Group is thrilled to partner with a leading banking organization to find a motivated Level 2 IT Service Desk Analyst to join their high-performing, collaborative team. This is a unique 12-month contract opportunity designed for someone who thrives in a fast-paced environment and is eager to apply their technical skills to complex, real-world challenges within the dynamic Data & Analytics sector.

In this role, you will act as a critical escalation point, providing expert Level 2 support to internal stakeholders while operating within a structured ITIL framework. You won’t just be fixing tickets; you will be an integral part of a close-knit culture that values innovation, professional growth, and technical excellence. With a hybrid working model that includes two days per week from the comfort of your own home, you will enjoy the perfect balance of professional mentorship and personal flexibility as you elevate your career in the heart of the finance and data industry.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.