IT Service Desk Technician

Are you a tech enthusiast with a passion for problem-solving and a flair for helping others navigate the digital landscape? Prismagic Solutions Inc. is looking for a dynamic IT Service Desk Technician to join our growing support team. This is the perfect launchpad for a recent graduate or early-career professional to sharpen their technical skills while making a tangible impact on our daily operations. You won’t just be fixing computers; you will be the go-to expert for our users, ensuring that technology works seamlessly so our team can focus on what they do best.

In this role, you will be the heartbeat of our technical support, handling everything from remote troubleshooting and chat inquiries to hands-on, desk-side assistance. You will own the resolution process, communicating clearly with users and collaborating with senior IT specialists to tackle complex challenges. We value curiosity, patience, and a proactive mindset, and we are committed to helping you grow your career in a fast-paced, innovative environment. If you are a local candidate ready to jump into the action onsite and help us elevate the Prismagic experience, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.