IT Service Desk Tier 2

Are you a tech-savvy problem solver looking to launch your career within a fast-paced, mission-driven healthcare environment? U.S. Urology Partners is seeking an energetic IT Service Desk Tier 2 Specialist to become the backbone of our digital operations. In this role, you won’t just be answering tickets; you will be the primary technical advocate for our 1,000 associates, ensuring our clinical and administrative teams have the seamless, reliable technology they need to provide world-class patient care. This is a fantastic opportunity for a motivated professional to level up their troubleshooting skills while working alongside a collaborative, high-impact IT team.

As a key member of our IT department, you will bridge the gap between initial support and advanced resolution, managing complex technical escalations and coordinating closely with our Field Support experts. While you will enjoy the flexibility of a primarily remote work environment, you’ll also have the chance to occasionally step into the field for hands-on projects, giving you a well-rounded perspective of our infrastructure. If you are a graduate or early-career professional who thrives on variety, loves resolving challenging technical puzzles, and wants to grow your career at the intersection of technology and healthcare, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.