IT Support Administrator (Level 2) - Dulles, VA - Onsite

IT Support Administrator (Level 2) Do you enjoy solving problems and being the person colleagues count on when technology gets in the way? Our client is looking for an IT Support Administrator to join a growing team of about 20 technicians who support roughly 8,000 users across the organization. In this role you'll provide hands-on and remote Level 1 and 2 support with some light admin work. You'll be the friendly, trusted face of IT, and your work will directly shape how people across the comp…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.