I.T. Support and Field Services Technician

Job Description Job Description Please contact Human Resources for the complete job description. Summary/Objective: As a valued member of our team, the IT Support and Field Services Technician is responsible for providing technical support and field services that ensure the reliable operation, maintenance, and deployment of the organization's technology infrastructure. This position provides Tier 1 and Tier 2 technical support to end users, installs, configures, maintains, and repairs computer …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.