I.T. Support and Field Services Technician

Are you a tech enthusiast ready to launch your career where innovation meets hands-on problem solving? Bristol Management Services is looking for a dynamic I.T. Support and Field Services Technician to join our team and become the backbone of our digital operations. This is the perfect opportunity for a recent graduate or early-career professional to dive deep into both Tier 1 and Tier 2 support, gaining invaluable experience while ensuring our technology infrastructure remains seamless, secure, and cutting-edge.

In this role, you will be much more than just a help-desk contact; you will be a vital field expert responsible for the deployment, maintenance, and repair of the systems that keep our organization moving forward. From configuring complex network infrastructure to providing high-touch assistance to our end users, you will tackle a diverse array of technical challenges every single day. If you are passionate about troubleshooting, thrive in a customer-centric environment, and want to build a rock-solid foundation in IT infrastructure with a supportive, forward-thinking team, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.