IT Support Apprentice

Are you ready to launch a high-impact career at the intersection of cutting-edge technology and global sustainability? NextEnergy Group is looking for a motivated and tech-savvy IT Support Apprentice to join our dynamic team through QA Apprenticeships. In this role, you will be the heartbeat of our internal operations, providing essential technical assistance that keeps our renewable energy projects running smoothly. You won’t just be fixing computers; you will be supporting the mission-critical systems that accelerate the global transition to clean energy, all while gaining a nationally recognized qualification and invaluable hands-on experience in a fast-paced, international corporate environment.

This is the perfect opportunity for an ambitious individual who thrives on problem-solving and delivering exceptional service. As an IT Support Apprentice, you will serve as the first point of contact for our employees, diagnosing hardware and software issues and ensuring our digital infrastructure remains robust and secure. You will work alongside seasoned IT professionals who are dedicated to your growth, giving you the unique chance to develop your technical expertise while honing the customer service skills that are vital to any successful career. If you are eager to learn, passionate about the planet, and ready to start your professional journey with a company that is shaping the future of energy, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.