IT Support Desk Technician

Are you ready to launch your career at the intersection of cutting-edge technology and world-class service? At The 20, we aren’t just another IT company; we are a nationwide powerhouse dedicated to fueling growth for businesses and MSPs alike. As an IT Support Desk Technician, you will be the heartbeat of our operations, serving as the first line of defense and the primary problem-solver for our clients across the country. This isn’t a typical back-office role—it is a fast-paced, high-impact opportunity to sharpen your technical skills while delivering the expert solutions that keep our partners thriving in an ever-evolving digital landscape.

We are looking for a motivated, tech-savvy individual who thrives on solving puzzles and providing exceptional customer experiences. In this role, you will provide remote support to a diverse client base, tackling a wide variety of technical challenges that will expand your knowledge base exponentially. If you are a graduate or an aspiring IT professional who is passionate about technology, eager to learn in a collaborative environment, and ready to make a tangible difference every single day, we want to meet you. Join The 20 and help us set the industry standard for what it means to provide truly elite IT support.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.